Odoo Solutions for
IT services management
ISPs and IT service providers can optimize their workflows and increase customer engagement to drive revenue expansion.
Our Odoo ERP solution tailored for Internet Service Providers (ISPs) enhances efficiency and optimizes workflows. It offers features such as network management, customer billing, inventory control, service provisioning, and client relationship management. This facilitates effective network operations and improved communication with clients. With a customizable and intuitive interface, our Odoo ERP can be tailored to meet your specific business requirements, allowing you to concentrate on delivering exceptional internet services.
Table of content
Key Apps
Features
Benefits
Integration
Our Service
Key Apps
ISP Manager
ISP Manager app optimizes client contract management for ISPs. With FreeRADIUS integration, it automates subscriber accounts, boosting efficiency and customer service.
ISP Field Service
Streamline field operations for ISP and IT service companies with our Odoo application, increasing efficiency and enhancing service delivery.
CRM
Our Odoo CRM for ISP and IT companies streamlines customer management, enhances communication, and boosts sales efficiency, empowering businesses to deliver exceptional service and drive growth.
Call Center
With our Odoo Call Center app, IT businesses can streamline their communication processes, elevate customer support, and manage calls more effectively, leading to improved operational efficiency and exceptional service delivery through an integrated platform.
Billing
Check out our Odoo Billing App for IT services, designed to streamline invoicing and billing. Easily manage projects, track time, and generate invoices with this integrated tool. Enhance your financial efficiency and client satisfaction today!
Tickets
Our Odoo Tickets Management App streamlines IT service operations, enabling efficient ticket tracking, prioritization, and resolution, ensuring enhanced customer satisfaction and improved team collaboration for IT service companies.
Key Features
- Support multi invoice address and multi site address
- Feature generate no ID or customer code and unique customer number
- Approval matrix feature in customer data creation
- Autocomplete feature for customer data based on customer name
- Customer document feature (mandatory or not) customer document notification if expired
- Complete customer data information according to the ISP company business
Subscription (Billing Management)
- Billing Management
- Automatic prorate
- Expired contract notification
Work Order Management
- Work order management from confirmed sales order
- Generate SID
- Tasks and sub-tasks Management
Finance & Accounting
- Balance Sheet
- General Ledger
- Profit and loss
- Cash and Bank book
- Bank reconciliation
- Party ledger
- SID management based on service type
- Technical data management
CID Management (Circuit ID)
- Management CID
Customer Relationship Management
- Manage pipeline
- Sales Team Features
- Sales own documents only
- Sales Team security
- Create Survey from CRM
Sales Management
- Management Quotation
- Create quotation with different invoice address and site address
- Create quotation based on type (New installation, add service, upgrade, downgrade, relocation, terminate)
- Sales approval matrix
- Automatic create Work Order based on order lines
Ticket Management
- Dashboard ticket based on team
- Wrap Up tickets
- Batch tickets
- Assign ticket to next level in the same team (escalate ticket)
- Assign ticket to another team
- Link SID from ticket
- Ticket analysis
- SLA analysis
- Fault Ticket Report Summary
- Network Availability Summary
- Service Level Guarantee Summary